Introduction

Thank you for choosing our platform. We aim to provide a transparent and reliable experience for all traders who join our programs. This Refund Policy outlines the conditions under which refunds may or may not be granted. By purchasing any of our challenges, verification programs, or trading-related services, you acknowledge and agree to the terms stated below. Our goal is to ensure clarity, fairness, and a smooth experience for every user who trusts our services.

Eligibility for Refunds

We strive to deliver high-quality services, tools, and trading environments from the moment you complete your purchase. Refunds are available only under specific circumstances, and we encourage every user to carefully review these conditions before making a purchase.

You may be eligible for a refund if:

• You purchased the wrong trading challenge by mistake and have not yet started trading on the account.

• There is a genuine technical issue that prevents account activation or access to the platform.

• The challenge or account details were not delivered within the stated timeframe.

To request a refund, you must contact our support team within 24 to 48 hours of purchase and provide all necessary details, including your order ID and email address. Our team will assess your request and respond as quickly as possible.

Non-Refundable Conditions

Certain conditions make a purchased service non-refundable, as access to digital trading tools and account credentials is considered a delivered service. Refunds will not be issued under the following circumstances:

• You have already logged into the trading account or started placing trades.

• You failed to follow trading rules, leading to a violation of the challenge or verification account.

• You completed the challenge but did not meet profit targets or minimum requirements.

• You changed your mind after receiving account credentials or program access.

• You misunderstood the rules, trading objectives, or terms outlined on our website.

• You purchased during a promotional sale, discount, or special offer.

Once trading access is granted, the service is considered provided, and the payment becomes strictly non-refundable.

Refund Process

If your refund request meets our eligibility criteria, our support team will begin the verification process. Refunds are issued only to the original payment method used during checkout. The processing time may vary based on your bank, card provider, or payment gateway but typically takes between 5–10 business days.

Before issuing a refund, we will:

• Review your account activity.

• Confirm that no trades were placed.

• Check for any platform usage or rule breaches.

If approved, you will receive confirmation through email. If the request does not meet our policy terms, our team will provide a clear explanation and may offer alternative solutions.